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Don’t jump to understandings
Slow down and listen. We think we understand more often than we do.

Featured cases & evidence
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How skim-reading may have sealed the fate of a space shuttle
We all skim when reading; we have to with all the information coming at us. But skimming can cost us time, hurt working relationships, and occasionally even have tragic consequences.

Do we read less carefully the longer we spend in a role?
I noticed I was missing textual information.
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