Jargon, bullshit, and puff … or is it? Coming out of a big company meeting, you might wonder what it means for your team’s regular work....

Most people resent meetings. But there are two times where a meeting works best.

Humans can get through to each other in unlikely situations. When the fog of work makes listening hard, how can we do the same?

Why presenting is nothing like normal speaking, and how to make it natural.

How to keep the attention of your audience through sheer curiosity, when there’s no direct reward for them.

Do you ever get stuck writing something at work? You are not alone. These remedies help beat the blocks, whatever their cause.

Communication is good; collaboration is good; persuading people is good (or at least necessary sometimes).  And so you try...

Words aren’t neat signals, decoded at the end. They’re just clues in a game — a game that leaders need to know.

Listeners and readers create new meaning, sparked by your words.

Tight writing is good. Repetitious writing can waste time. But “redundant words” can also help your message get across, building trust and clarifying meaning.

To give your audience all they need, keep something back. Engaging communication starts with an information gap.

To focus our audience on our message, we should trust our tongue more than grammar guides.

Do you ever get stuck writing in an unfamiliar format? Drop the template for a while and concentrate on saying something interesting.

Here’s a trick to make your work messages work: imagine you’re painting a dramatic picture.

An curious-minded director kept her team improving and growing.

How poor listening can get inexperienced leaders into trouble (and how to fix it)

Skimming has a hidden cost — here’s how to retrain our brains to avoid it.

Over-simplifying messages makes work more complicated. Let’s write and read with more attention.

To let your team succeed, setting priorities is so useful, so obvious, and so often neglected.

Writing feels a bit like listening, and if I’m aware of it as listening, it helps me write better.