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Shape your message for success

Colleagues missing messages or just not acting on them?

Communicating is hard. Learn to make them look and respond.

Featured cases & evidence (members only)

How tension keeps attention

How delaying some information keeps audiences engaged (if you don’t overdo it)

Frame from a comic book, caption ending “I had to know where it would all end! But the mystery grew deeper still.”
Slides need headlines, not labels

Slides often collect undigested information. Headline sentences drive clear thinking and action.

Three police officers enter an apartment, one punching a man who was holding a gun. Cover of Headline Comics no 65, “Crime Never Pays”.
Surprise in style can rouse our brains

Playing with language keeps your audience switched on (even at work).

A mechanical brain transmits telepathically to an astonished boy the words “I sense danger here. Take me to a place of safety QUICKLY.”
Give enough context when you’re asking someone for advice

A colleague writes something like: “Can we have a call, as I’d like to know how to do some product management stuff?” And you wonder where to start.

A painting of Jesus healing a sick person
Why reading our writing aloud improves our grammar (and our flow)

When we use speaking to test writing, so that every sentence feels and sounds “right”, the grammar tends to just work.

A hand holding a text
Great writers use this trick with sentence lengths

Vary the lengths of your sentences. The rhythms keep your writing interesting and easy to absorb.

Three boys and a dog, sitting in the woods, marvel at the sight of aliens coming out of a flying saucer.
In emails, the cheap trick of numbering points still keeps the audience glued

This one’s as simple as it sounds: number points to get them each read. This case shows a couple of ways it works.

A man wearing a black fedora hat and billowing black cape is walking up a stairway in the air, holding a dodo.
A job description was hard to write

“I got stuck looking at a blank page, thinking of the document it needed to be.”

A writer looking at a blank computer screen.

Related maxims

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Find the drama in your message

Shake up your style, wake up your audience

Show where you are in the message to keep the audience tuned in

© 2024 by Joe Pairman

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